REFUND & RETURNS POLICY

Because our car covers are vehicle-specific products, we do not accept returns or offer refunds simply because you have changed your mind after placing an order.

We encourage you to carefully check your vehicle's make, model and year before placing your order.

If you are unsure about which cover to select, please contact our customer support team before ordering and we will be happy to assist you.

The customer is responsible for selecting the correct:

• Vehicle make
• Vehicle model
• Model year
• Variant, where applicable

If you select the wrong vehicle while placing your order, the resulting cover may not fit your vehicle.

Before dispatch

If you realise that you have selected the wrong vehicle, contact us as soon as possible. If your order has not yet been processed or dispatched, we will make reasonable efforts to correct the vehicle details.

After dispatch

If the order has already been processed or dispatched, a replacement may be possible, subject to product availability and applicable replacement and shipping charges.

A refund will generally not be provided solely because the wrong vehicle was selected by the customer.

If you selected the correct vehicle make, model and year, but Auto Armor supplied a cover with incorrect fitment, please contact us within 7 days of delivery.

We may ask you to provide photographs or videos showing the fitment issue so that our team can assess it.

If the incorrect fitment is confirmed to be an error on our part, we will arrange a replacement at no additional cost to you, including applicable shipping charges.

If you receive a product with a genuine manufacturing defect, please contact us within 7 days of delivery.

Please provide clear photographs or videos showing the defect along with your order details.

Once the issue is reviewed and confirmed to be a manufacturing defect, Auto Armor will arrange a replacement at no additional cost to you, including applicable shipping charges.

Manufacturing defects do not include damage resulting from:

• Normal wear and tear
• Incorrect use
• Improper handling
• Accidents
• Improper installation or fitting
• Modifications to the product
• Exposure to conditions outside the product's intended use
• Damage occurring after delivery due to external factors

If your package arrives visibly damaged, torn, wet or tampered with, please take clear photographs or a video of the package before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery and provide:

• Photos/videos of the outer package
• Photos/videos of the damaged product
• Your order number
• Any other information requested by our support team

We will review the claim and, where the damage is determined to have occurred during transit, arrange an appropriate resolution, which may include a replacement.

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

If the error is confirmed to have been made by Auto Armor, we will arrange the correct product at no additional cost to you, including applicable shipping charges.

Where a return is approved, the product should generally be:

• Unused
• Unwashed
• Undamaged
• In its original packaging
• Accompanied by all applicable accessories and components

Products that have been used, damaged, altered or modified after delivery may not be eligible for return or replacement unless the issue is determined to be a manufacturing defect or an error on the part of Auto Armor.

To request a return, replacement or refund review, contact us at:

Email: hello@autoarmor.in
Phone: +91 9967763455

Please include:

• Order number
• Customer name
• Phone number used for the order
• Reason for the request
• Clear photographs or videos where applicable

Our support team will review the request and advise you on the next steps.

Please do not ship a product back to us without receiving instructions from our team.

All return, replacement and refund requests are subject to review.

Where required, Auto Armor may request photographs, videos or other information to determine whether the issue qualifies under this policy.

Approval of a return, replacement or refund will be based on the circumstances of the individual order and the applicable terms of this policy.

Refunds are generally considered where:

• Auto Armor cancels an order after payment has been received and cannot fulfil it; or
• A refund is otherwise determined to be appropriate under this policy or applicable law.

Where a replacement is the appropriate resolution for an incorrect fitment, manufacturing defect, transit damage or incorrect product supplied, Auto Armor may provide a replacement rather than a refund.

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank, card issuer or payment provider.

If a replacement is required because of an error by Auto Armor, a confirmed manufacturing defect, or confirmed transit damage, Auto Armor will bear the applicable return/replacement shipping costs.

If a replacement is requested because the customer selected the wrong vehicle, additional replacement and shipping charges may apply.

If you contact us shortly after placing your order and your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate changes to the vehicle details.

However, changes cannot be guaranteed once an order has entered processing or production.

If Auto Armor is unable to fulfil an accepted and paid order, we will notify you and provide an appropriate resolution, which may include a refund of the amount paid.

If an order is cancelled due to an incorrect price, product information error, suspected fraudulent transaction or other legitimate reason, any refund will be processed in accordance with applicable law.

Refunds, where approved, will be made through the original payment method or another electronic method agreed upon by Auto Armor.

We do not provide cash refunds for online orders.

For any questions regarding returns, replacements or refunds, please contact:

Auto Armor
Owned and operated by Guneet Singh Chadha

Address:
Shop No. 6, 473, S. V. P. Road, Charni Road, Girgaon, Mumbai, Maharashtra, India

GSTIN: 27BARPC0922K1ZN
Email: hello@autoarmor.in
Phone: +91 9967763455

We aim to review eligible requests and provide a resolution as quickly as reasonably possible.